Art and his crew were great. It’s kind of a panic-inducing and embarrassing predicament to be caught in and Art was sympathetic, discrete and best of all, effective.He showed up the day of service on time, ready to work. We had moved into a hotel so we paid a little extra to have him come the next day, which he did. He had me remove all of the clothes and linens from drawers and shelves (hanging clothes were okay), which I took to the laundry and ran through dryers to kill any remaining bugs, eggs, etc. Then he and his crew came with big heaters that heated the house to 140-150 degrees for a couple of hours. The critters and their eggs die at 120 (I checked this with academic entomologists and it is true), so this is the best and least toxic way to get the job done. Art and his crew ran around the house with big fans and thermometers making sure every crack and crevice (including inside the walls for which all outlet covers had to be removed) was heated well above the minimum temperature. We were able to get back in the next day and had house cleaners come and clean the house and took the opportunity to purge our closets of lots of clothes and linens that needed to go to Goodwill anyway. We have yet to have the bedbug-sniffing dogs (yes, that is a thing) come to the house to ensure that we are still clear, but we have instituted protocols for traveling, for example. Suitcases from trips never come in the house. They stay in the garage so that we don’t bring anything home with us. All clothes from trips go straight into the dryer and all toiletries get wiped down with Clorox wipes. It’s not that much work and I really don’t want to go through this again. The process was an ordeal, but we don’t have a house full of either bedbugs or toxic chemicals and Art and his crew were great about everything from soup to nuts. I would recommend them to anyone!